We love our customers and want you to enjoy your purchases stress-free—without the worry of being stuck with a product you don't like. We understand the challenges of online shopping and ensure you're always satisfied with your experience with us!
We will only accept returns or offer a refund if the product is damaged.
To request a return, please contact us within 14 days of receiving your order . You must include clear photo and video evidence of the damage or defect. Without sufficient proof, we cannot process your return or refund.
Returns will not be accepted in the following cases:
The product is not damaged or defective
Problems caused by misuse or incompatibility with surfaces
Damage caused by local carriers during shipping
Changed opinion or incorrect expectations
If your return is approved, the item must be unused and returned in its original condition and packaging .
For all returns or exchanges, please contact us at info@nevarre.nl and state your order number and the reason for your return or exchange. Your request will be processed according to the rules listed on this page.
For all returns or exchanges, please contact us at info@nevarre.nl and state your order number and the reason for your return or exchange. Your request will be processed according to the rules listed on this page.
You are responsible for the shipping costs of returning your item.
If you're returning an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item.
Once your return is received and inspected, we'll send you an email to notify you that we've received your item and whether your refund has been approved or rejected. If your return is approved, your refund will be processed and automatically credited back to your original payment method.
It may take 2-3 business days for a refund to appear due to bank processing times. If you haven't received your refund after this period, please email us at info@nevarre.nl, so that we can investigate this further.
Follow the instructions above for returning online orders. If the item was marked as a gift and shipped directly to you, you'll receive a gift certificate for the value of the returned product. Once the return is received, we'll email you a digital gift certificate.
If you receive a damaged or defective item, please submit a request to our team at info@nevarre.nl within 48 hours of receipt..
If you don't report the damage within this period, we may not be able to honor your request. We use the timestamped data from the tracking link and the carrier's delivery confirmation when assessing claims.
We'd love to hear your feedback, questions, or concerns. Feel free to email us at info@nevarre.nl To let us know how we're doing. We take your feedback seriously and always strive to improve.